NatWest Kensington Royal Garden
Bank in Kensington and Chelsea
Address: 55 Kensington High St, London W8 5EQ, United Kingdom
Phone: 443457888444
Region: Kensington and Chelsea
Nearest station: High Street Kensington (0.12 miles)
Rated: 2.6/5 on Google.
Opening Times
| Monday: | 9:30 AM–4:30 PM |
| Tuesday: | 9:30 AM–4:30 PM |
| Wednesday: | 10 AM–4:30 PM |
| Thursday: | 9:30 AM–4:30 PM |
| Friday: | 9:30 AM–4:30 PM |
| Saturday: | Closed |
| Sunday: | Closed |
About NatWest Kensington Royal Garden
- 👥 Mixed opinions on customer service:
- – One reviewer had a negative experience with a representative who was not understanding or accommodating towards their disability.
- – Another reviewer praised a young girl for her patience and going above and beyond to assist with online banking.
- 😟 Negative impression of the branch:
- – One reviewer mentioned feeling discriminated against and criticized the lack of empathy and compassion in dealing with customers who have disabilities.
- – Another reviewer expressed that they’ve always avoided this NatWest branch, believing it had no interest in customer satisfaction.
- ❌ Lack of trust in the branch:
- – The second reviewer stated that after their recent visit, they no longer consider this particular branch to be a bank.
- 😊 Positive customer service experience:
- – The young girl on front desk received praise for her exceptional customer service skills and helpfulness.
- 💼 Noisy location affecting service quality:
- Mixed opinions about noise being present near the entrance, impacting communication during interactions with staff.
- 🏦 Overall mixed reviews:
- While there were negative experiences reported regarding discrimination and dissatisfaction, there was also positive feedback regarding helpful employees. However, concerns about poor customer satisfaction still persist at this NatWest Kensington Royal Garden branch.
Options: Wheelchair-accessible entrance
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