Natuzzi Italia

Sofa store in Croydon

Address: 550A Purley Way, Croydon CR0 4RF, United Kingdom

Phone: 442084010084

Region: Croydon

Nearest station: Waddon (0.42 miles)

Rated: 4.1/5 on Google.

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• 🌟 Davide, a member of staff at this Natuzzi branch, is highly praised for his professionalism and attentive customer service. He made the whole experience remarkably positive and comes highly recommended.
• 🌟 Michelle, another sales advisor, was also excellent in assisting customers with their sofa purchase. She was knowledgeable and patient, never rushing them into decisions. The delivery team was polite and provided updates throughout the process.
• 🌟 If you’re looking to buy Italian leather furniture, Natuzzi Italia is the place to go according to one reviewer.
• ⚠️ However, one negative review mentions poor customer service after canceling an order shortly after it was placed. The customer encountered difficulties canceling their order despite it being early on in the production process.
• ⚠️ Another mixed opinion highlights beautiful furniture on display in the showroom but expresses disappointment with a purchased sofa not meeting expectations. The customer questions how it passed internal quality assurance and criticizes the poor aftercare received from customer service.
• 💫 Overall, many customers had positive experiences with helpful sales advisors like Davide and Michelle. However, there are some concerns about poor customer service when dealing with cancellations or quality issues post-purchase.

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