Metro Bank High Street Kensington
Bank in Kensington and Chelsea
Address: 160-166 Kensington High St, London W8 7RG
Phone: nan
Region: Kensington and Chelsea
Nearest station: High Street Kensington (0.24 miles)
Rated: 3.1/5 on Google.
Opening Times
| Monday: | 8:30 am–6 pm |
| Tuesday: | 8:30 am–6 pm |
| Wednesday: | 8:30 am–6 pm |
| Thursday: | 8:30 am–6 pm |
| Friday: | 8:30 am–6 pm |
| Saturday: | 8:30 am–6 pm |
| Sunday: | 11 am–5 pm |
About Metro Bank High Street Kensington
- 👍 Ali, a customer advisor at Metro Bank High Street Kensington, was praised by one reviewer for his amazing help in resolving account issues. The reviewer highly recommends both the bank and Ali.
- 👎 However, another reviewer strongly advises against joining Metro Bank High Street Kensington, describing it as a facade of a bank that does not adhere to financial conduct regulations. They had a negative experience with call center staff who lacked banking knowledge and were unhelpful.
- 💼 Mixed opinions exist about the professionalism of the staff. While one reviewer highlights Ali’s professionalism in addition to being kind, thoughtful, and considerate, the other review mentions inconsistent and untrained call center staff.
- ☎️ Communication seems to be an issue at this branch. One reviewer faced difficulties in getting a manager to call back despite multiple requests. They even emailed several times but received no response or acknowledgment from the bank.
- ✉️ Email responsiveness was also criticized by one reviewer who found it challenging to find the bank’s email address and didn’t receive any replies or acknowledgments for their complaint emails. Some of their emails even bounced back.
Options: Wheelchair-accessible entrance
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