Matalan
Department store in Croydon
Address: 66 Purley Way, Croydon CR0 3JP, United Kingdom
Phone: 443330044444
Region: Croydon
Nearest station: Ampere Way (0.1 miles)
Rated: 3.9/5 on Google.
Price range: £££
Opening Times
| Monday: | 9 AM–8 PM |
| Tuesday: | 9 AM–8 PM |
| Wednesday: | 9 AM–8 PM |
| Thursday: | 9 AM–8 PM |
| Friday: | 9 AM–8 PM |
| Saturday: | 9 AM–8 PM |
| Sunday: | 11 AM–5 PM |
About Matalan
- 👍 Refund process was smooth, but could use more cashiers.
- 👎 Customer service below average, particularly from the manager.
- 👍 Well-stocked store for both home and fashion needs.
- 👎 Click and collect order not delivered on time, unclear ETA for delivery, couldn’t cancel in-store.
- 😕 Mixed opinions about product labeling – one customer found incorrect sizing on a coat label.
- Matalan offers a pretty smooth refund process, although it would be even better if they had more than one cashier available. The store is well-stocked with both home and fashion items, but since social distance requirements have been lifted, the shelves are quite full.
- On the downside, there were some complaints regarding customer service at Matalan. One customer expected more from a manager when they encountered an issue with click and collect. Their order wasn’t delivered to the store on time, they were given no definite ETA for delivery or cancellation options in-store. The frustrating part was seeing their item sitting behind the customer service desk while being denied assistance.
- Another shopper had a mixed experience with product labeling.
Options: In-store pick-up, In-store shopping, Wheelchair-accessible car park, Wheelchair-accessible lift, Men’s clothing, Women’s clothing, Debit cards, NFC mobile payments, Credit cards
User Feedback
There are no reviews yet. Be the first one to write one.
Leave Your Feedback
Locations Nearby
Argos Purley Way (Inside Sainsbury’s)
Categories: Department Stores, Local
M&S Food To Go
Categories: Department Stores, Local