Massimo Dutti

Clothing store in Kensington and Chelsea

Address: 116-118 Kensington High St, London W8 7RL, United Kingdom

Phone: 442073611840

Region: Kensington and Chelsea

Nearest station: High Street Kensington (0.11 miles)

Rated: 4.0/5 on Google.

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• 🌟 The first review expresses frustration with the store, as the customer had difficulty returning a product and couldn’t find the designated return area. They emphasize feeling disappointed, cold, and angry.
• 🌟 In contrast to the previous negative review, another customer had a positive experience at the High Street Kensington location. They were impressed by a helpful salesperson named Alessia. This individual provided excellent customer service, even when busy with other customers, and assisted them in choosing a gift.
• 🌟 However, one reviewer gives only one star due to discomfort inside the shop caused by high temperatures. Despite apologies from staff and assurances of fixing the air conditioning soon after their previous visit with similar conditions, they claim it hasn’t been resolved yet. Although they acknowledge that the shop is great and staff is friendly, they can’t give more stars until this issue is fixed.
• 🌟 On another note of positive feedback, a different customer also mentions excellent service at Massimo Dutti. A salesperson named Alex stood out for their fashion expertise and knowledge during their visit to the store.

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