Marks & Spencer TOLWORTH SIMPLY FOOD

Supermarket in Kingston upon Thames

Address: Simply Food, 67-73 Tolworth Broadway Tolworth Towers, Tolworth, Surbiton KT5 9EN, United Kingdom

Phone: 442083908022

Region: Kingston upon Thames

Nearest station: Tolworth (0.28 miles)

Rated: 4.4/5 on Google.

Price range: ££

Website

• 👗 Only women’s clothing available, disappointing for those looking for men’s clothing.
• 😡 Negative experience with the food manager, David C. described as rude, arrogant, and unprofessional.
• 🍫 Customer tried to return a chocolate box but was denied a refund based on store policy.
• 💁 Request for online policy information met with dismissive response from David.
• ⚠️ Mixed opinions on customer service: one positive mention of a polite lady at the desk, contrasting with negative interaction with David.
• 👔 Lack of men’s clothing options criticized by one reviewer but not mentioned by others.
• 😤 Unprofessional behavior and aggressive communication style from David noted in multiple instances.
• ❌ Store policy regarding returns or refunds perceived as inflexible and frustrating by one reviewer but not mentioned by others
• 💬 Diverging perspectives on overall experience: positive comments about M&S Food contrasted with negative encounter involving David.

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