Marks and Spencer

Department store in Brent

Address: Heritage Lane Hardy Building, Unit 1, JeRoadan Place 25, London NW6 2BR, United Kingdom

Phone: 442089707204

Region: Brent

Nearest station: West Hampstead (0.04 miles)

Rated: 4.3/5 on Google.

Price range: ££

Website

• 🥗 Good quality, fresh and varied products
• 😠 Unhelpful and rude staff member at the self-service area, lacking customer service skills
• 😱 Security officer followed a customer’s daughter around the store, leading to disappointment and feeling daunted
• 🛒 Empty shelves and missing essential goods after Brexit, limited selection of own pizzas with frequent out-of-stock issues
• 👀 Management should address stock deficiencies promptly
• Summary: Customers generally praised the quality, freshness, and variety of products at Marks and Spencer. However, there were mixed opinions regarding the staff’s behavior. One reviewer complained about a rude staff member who was reluctant to assist them. Another expressed dissatisfaction with a security officer following their daughter in-store. Some customers also mentioned post-Brexit stock issues, such as empty shelves and lack of essential goods. Availability problems were specifically observed with a reduced selection of own-brand pizzas frequently running out of stock. It is suggested that management address these stock deficiencies promptly for an improved shopping experience.

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