LycaFly

Travel agency in Harrow

Address: 14 Ealing Rd, Wembley HA0 4TL, United Kingdom

Phone: 442071320055

Region: Harrow

Nearest station: Wembley Central (0.14 miles)

Rated: 2.7/5 on Google.

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• 🙁 Company is accused of not following UK government guidelines and charging excessive fees for changes/cancellations. One person plans to take the issue to court.
• 😡 Negative experience with an older employee’s behavior and lack of customer service skills.
• 😞 Customer had flights cancelled due to COVID-19 and was only refunded a partial amount after 8 months. Disappointed with not receiving a full refund as per airline rules.
• 👎 Staff described as rude and using threats when discussing refunds.
• ⚠️ Another customer had their flight cancelled in June 2020 but has yet to receive a refund despite the company’s claim of holding payments in trust until the trip is completed.
• 😔 Overall, mixed opinions on LycaFly with complaints about fees, partial refunds, poor customer service, and delayed refunds due to cancelled flights.

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