lululemon

Sportswear store in Richmond upon Thames

Address: 3-4, Dome Building, The Quadrant, Richmond TW9 1DT, United Kingdom

Phone: 442089485151

Region: Richmond upon Thames

Nearest station: Richmond (0.21 miles)

Rated: 4.5/5 on Google.

Price range: £

Website

• 👎 One customer had a terrible experience with customer service and vowed to never shop at Lululemon again.
• 👍 Another customer received excellent assistance from a helpful employee named Mike or Michael. They found the products to be great, although more expensive in the UK than in Canada.
• 🤔 There were issues with in-store orders not being delivered, and despite multiple attempts to follow up, no resolution was reached.
• 😡 A different customer had a negative experience at this particular branch, finding the staff humiliating, unhelpful, and deceiving. They were not able to exchange their leggings despite having done so at other branches in the past. The branch asked for proof of purchase and refused based on the leggings being a year old.
• Overall summary: Mixed opinions exist about Lululemon’s customer service and product quality at this branch. One positive review commends a helpful staff member but mentions higher prices compared to Canada. On the other hand, negative reviews criticize poor customer service experiences involving unhelpful staff members, delivery issues with orders placed in-store, and difficulties exchanging items based on age without prior notice.

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