Lufthansa
Airline ticket agency in Newham
Address: London City Airport, London E16 2PX, United Kingdom
Phone: 448438370762
Region: Newham
Nearest station: London City Airport (0.14 miles)
Rated: 1.7/5 on Google.
Opening Times
| Monday: | Open 24 hours |
| Tuesday: | Open 24 hours |
| Wednesday: | Open 24 hours |
| Thursday: | Open 24 hours |
| Friday: | Open 24 hours |
| Saturday: | Open 24 hours |
| Sunday: | Open 24 hours |
About Lufthansa
- 🐶 Key points from the review:
- – The reviewer booked a flight because they were told that they could transport their pet.
- – However, after booking, they were informed that pets are not allowed in the destination country.
- – The reviewer has spent a lot of time speaking to the airline and found their call center staff unhelpful and robotic.
- – There was a conflicting experience where another agent confirmed that pets were allowed on the same flight.
- – Overall, this experience has been incredibly stressful for the reviewer and they are considering taking legal action.
- 💔 Diverging perspectives:
- – Mixed opinions about whether or not pets are allowed on flights from x country to x country.
- 💭 My takeaways:
- – Lufthansa provided incorrect information regarding pet transportation, causing frustration for the customer.
- – The call center staff lacked empathy and support, making the situation even more stressful.
- – Conflicting information from different agents raises concerns about consistency within the company’s policies and training.
- 👍 Overall impression:
- Although there seem to be issues with miscommunication and unhelpful customer service representatives at Lufthansa regarding pet transportation, it is important to note that reviews can sometimes have mixed experiences.
Options: Wheelchair-accessible entrance
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