Lovisa

Jewelry store in Kensington and Chelsea

Address: Shop 1, Kensington Arcade, 123b Kensington High St, London W8 5SF, United Kingdom

Phone: 442045324204

Region: Kensington and Chelsea

Nearest station: High Street Kensington (0.04 miles)

Rated: 3.8/5 on Google.

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• 👎 Mixed opinions on customer service: One review mentions a lack of phone reply and difficulty resolving an issue, while another review praises a helpful and non-pushy salesperson.
• 👂 Confusing communication about ear piercing services: One reviewer expresses frustration with conflicting information from the store regarding ear piercing services.
• 💍 Beautiful but faulty earrings: Multiple reviews mention that the purchased earrings were beautiful but had issues such as constantly falling off.
• 🔗 Good experience with matching jewelry: The chain purchased to match the earrings was fine, indicating positive product quality in that aspect.
• ⌚️ Time taken for decision-making: Positive feedback mentions that ample time was given to make a purchasing decision without feeling rushed.
• 😊 Friendly and helpful manager: The store manager was praised for providing assistance and showing multiple options when purchasing a necklace for an event.
• 😡 Rude sales assistant encountered: One reviewer had an unpleasant experience with a sales assistant who appeared rude by rearranging items in their section while they were observing.

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