LloydsPharmacy

Pharmacy in Havering

Address: 1 – 15, The Brewery, Waterloo Rd, Romford RM1 1AU, United Kingdom

Phone: 441708766945

Region: Havering

Nearest station: Romford (0.18 miles)

Rated: 3.4/5 on Google.

Website

• 👍 Excellent staff (Ben and Zoey): Very informative, responsive, proactive, and caring
• 👍 Handle every aspect of care required with excellent patient care
• 🤷‍♀️ Mixed opinions about a pharmacist: One customer had a negative experience during an asthma attack
• – Was denied emergency inhaler due to last prescribed inhaler being in 2015
• – Had received one from Boots in 2020 without any issue
• – Pharmacist stated there was no basis to give a new one despite clear records
• – Suggested calling 111 (emergency hotline) with long wait times and no open pharmacies nearby
• – Customer felt pharmacist lacked empathy and was unhelpful
• 😕 Diverging perspectives on the above situation:
• – Some may agree with the customer’s frustration and believe the pharmacist should have provided assistance urgently during an asthma attack.
• – Others may understand that pharmacists have protocols to follow based on prescribing guidelines.
• 😇 Overall, LloydsPharmacy receives positive feedback for its excellent staff members but has mixed reviews regarding one specific pharmacist’s handling of an urgent situation.

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