Lloyds Bank

Bank in Merton

Address: St Marks Place, 9 Majestic Way, Mitcham CR4 2JS, United Kingdom

Phone: 443456021997

Region: Merton

Nearest station: Mitcham Eastfields (0.36 miles)

Rated: 3.1/5 on Google.

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• 👥 Mixed opinions on staff training and service quality: one reviewer experienced good service, while another felt that staff on the ground were not fully trained in problem solving.
• 📅 Inconvenience of reduced operating hours: some customers expressed frustration with the branch being closed on Saturdays and having early weekday closing times, making it difficult for those who work standard office hours to visit.
• 🌟 Positive feedback about helpful and friendly staff: a customer appreciated the fantastic, helpful staff, especially mentioning the manager. Another praised an employee named Humma for providing great assistance.
• 😔 Disappointment with changes in customer experience: a former loyal customer expressed disappointment with recent changes in staff behavior, feeling that they were being pushed towards using machines instead of enjoying a traditional banking experience. They preferred interacting with human bank tellers rather than relying solely on technology.
• ⚖️ Mixed feelings about switching from another bank: although one customer switched their accounts to Lloyds Bank due to positive experiences at this particular branch in the past, recent changes made them reconsider their decision.

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