Lee’s Travel

Travel agency in Barnet

Address: Wing Yip Business Centre, China House, Unit 2B, 401 Edgware Rd, London NW2 6GY, United Kingdom

Phone: 442077274290

Region: Barnet

Nearest station: Brent Cross (0.92 miles)

Rated: 2.7/5 on Google.

Website

• 🌟 Review 1:
• – Customer had a negative experience with Lee’s Travel regarding ticket cancellation.
• – The agency showed a bad attitude and offered limited options for resolving the issue.
• – A partial refund was received after a long wait, but the customer is still awaiting an explanation and full refund.
• 🌟 Review 2:
• – The reviewer is a regular user of Lee’s Travel and always receives excellent service.
• – Amy, an agent from the agency, provided helpful and friendly assistance.
• – Another staff member named Katie was also praised for providing guidance on holiday destinations and flights without any pressure.
• 🌟 Review 3:
• – This customer encountered an issue when booking a flight through Lee’s Travel website.
• – Received an email later stating that they couldn’t issue air tickets due to system error.
• ✨ Mixed opinions regarding customer service responsiveness:
• 😊 Positive:
• – Some customers appreciate Amy and Katie for their helpfulness, friendliness, and guidance on travel planning.
• 😕 Negative:
• – One customer faced rude behavior over the phone while dealing with ticket cancellation.
• ✨ Refund process:
• – One customer experienced delays in receiving their full refund after cancellation.

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