KK mobile & Home discount store

Vaporizer store in Sutton

Address: 65 High St, Sutton SM1 1DT, United Kingdom

Phone: 447793807722

Region: Sutton

Nearest station: Sutton (0.15 miles)

Rated: 4.3/5 on Google.

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• 📱 The customer had a phone emergency and went to the sister shop opposite HSBC.
• 🔍 They were looking for a replacement screen for Samsung Galaxy A51.
• 💰 They were quoted £85 for a replacement screen, which was in stock.
• ✔️ Initially, the phone seemed fine, but they noticed that the buttons no longer aligned and the screen protector didn’t cover all corners.
• 🔄 When they returned to the shop, they were informed that they were given a replacement screen but not the exact A51, which costs £150.
• ❌ The customer expressed their dissatisfaction with not being informed about multiple options and being sold an incorrect protector.
• 💰 The staff offered only a £5 refund and said an additional £65 would be required for the actual A51 screen.
• ‼️ The customer had further discussions with another staff member who denied any mistakes and blamed them instead. No refund was given.
• ⛔️ As a result of this experience, they vowed never to use this store again and advised others against it.
• Overall: 🤷‍♀️ Mixed opinions about service quality and communication at KK Mobile & Home discount store.

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