KFC Surbiton – Brighton Road

Takeout restaurant in Kingston upon Thames

Address: 15 Brighton Rd, Surbiton KT6 5LR, United Kingdom

Phone: 442083990803

Region: Kingston upon Thames

Nearest station: Surbiton (0.28 miles)

Rated: 3.3/5 on Google.

Price range: £££

Website

• 🍗 Food: Some customers find the wings in the wrap inconvenient to eat, which was unexpected for regular KFC visitors.
• 👦 Service: Mixed opinions, with one customer mentioning unprofessional treatment by “crazy youth” while another couldn’t rate zero stars due to missing order items.
• 📦 Missing items: One customer ordered a 10-piece Wicked Variety Bucket but found that 8 hot wings and chicken fillets were missing. They drove to the restaurant and were told to contact JustEat for resolution.
• ⚠️ Error explanation: When asked about their usual order processing, an Asian man at the restaurant mentioned that they pack and seal the food before it’s picked up by a JustEat courier. He suggested that perhaps the driver took the missing items.
• ❌ Unresolved issue: The customer pointed out untouched seals on their order and requested a demonstration, during which the seal broke. This highlighted an error within KFC Surbiton’s team for not checking orders before they are sent out.
• 💔 Diverging perspectives on service quality and missing item handling at KFC Surbiton – some negative experiences countered by lack of professionalism mentioned by another reviewer.

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