KC Sound and Vision

Electronics store in Kingston upon Thames

Address: Big Yellow Self Storage, 163 London Rd, Kingston upon Thames KT2 6NU, United Kingdom

Phone: 442085490770

Region: Kingston upon Thames

Nearest station: Norbiton (0.27 miles)

Rated: 4.8/5 on Google.

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• 📺 Bought two TVs from KC Sound and Vision, satisfied each time.
• 👍 First TV was perfect for what the reviewer required and had an unbeatable price.
• 😊 Second TV had color issues, but customer service was exceptional. KC Sound and Vision arranged pickup, communicated throughout the process, and provided a replacement quickly.
• 👌 Will continue using this company in the future for TVs and highly recommends it to others.
• 📺 Had mixed experience with KC Sound and Vision.
• ✅ First TV had pixel issues which were replaced after 9 months.
• ✅ Second TV had a line on the screen which was also replaced after another 10 months.
• ❌ The reviewer’s current LG C7 developed a 25% window issue after 12 months, but this time KC refused to help. They claimed it was a screen burn issue. However, further investigation revealed that it was actually a factory issue that LG admitted liability for in 2017.
• ❌ The reviewer is disappointed with the dishonesty from KC Sound and Vision about the issue being their fault rather than acknowledging the factory defect.

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