JD Sports

Shoe store in Hounslow

Address: 173 High St, Hounslow TW3 1QL, United Kingdom

Phone: 442085704277

Region: Hounslow

Nearest station: Hounslow East (0.31 miles)

Rated: 3.5/5 on Google.

Price range: ££

Website

• 👎 Very poor service, staff need to be trained.
• 🚶 Felt uncomfortable due to a security guard’s behavior.
• 🤷‍♀️ Mixed opinions on customer service regarding an incorrect product and refund.
• 💁‍♀️ Unpleasant experience with a cashier who didn’t order the correct size.
• ⏰ Conflicting information about closing time and difficulty returning a product.
• Summary: The reviews for JD Sports highlight mixed opinions about the customer service at their Hounslow High Street location. Some customers experienced poor service, noting that staff needs better training and the manager didn’t provide satisfactory assistance. Another reviewer felt uncomfortable due to what they perceived as racism from a security guard. There were also complaints about an incorrect product being provided without the option for an exchange or refund, with conflicting opinions on how staff handled the situation. One review mentioned an unpleasant encounter with a cashier who failed to order the correct shoe size promptly. Furthermore, there was confusion regarding closing time and difficulty returning a product without intending to make another purchase at that moment. These reviews showcase diverging perspectives on various aspects of JD Sports’ customer service but overall suggest room for improvement in certain areas.

User Feedback

Leave Your Feedback

Locations Nearby