JB Jessop
Home goods store in Newham
Address: 71-75 High St S, London E6 6EJ, United Kingdom
Phone: 442084722835
Region: Newham
Nearest station: East Ham (0.68 miles)
Rated: 4.3/5 on Google.
Opening Times
| Monday: | 7:30 AM–4:30 PM |
| Tuesday: | 7:30 AM–4:30 PM |
| Wednesday: | 7:30 AM–4:30 PM |
| Thursday: | 7:30 AM–4:30 PM |
| Friday: | 7:30 AM–4:30 PM |
| Saturday: | Closed |
| Sunday: | Closed |
About JB Jessop
- 👍 Customer is a long-time shopper and contractor, spending large amounts of money at JB Jessop.
- 👎 Had a negative experience with Lawrence during their last encounter.
- 📅 Ordered timber in the morning but was told it would be delivered later that same morning. It did not arrive.
- ☎️ Called 3 times in the afternoon, but no resolution.
- 💬 Was unhappy about how they were spoken to by Lawrence the next day, who cited transport issues as the reason for non-delivery.
- ⚠️ Complained about Lawrence’s attitude problems and how he spoke to customers. Mentioned that they are a loyal customer investing significant sums of money into the business.
- ✅ Acknowledged that these things happen and understood transport issues impacting delivery.
- ❌ As a result of this experience, decided not to shop at JB Jessop anymore even though they would be willing to pay more elsewhere for better customer service and feeling valued.
Options: Delivery, In-store pick-up, In-store shopping, Wheelchair-accessible car park, Wheelchair-accessible entrance, Credit cards, Debit cards, NFC mobile payments, Credit cards
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