Japan Experience

Tour agency in Bromley

Address: Suite 14, 137-139 High St, Beckenham BR3 1AG, United Kingdom

Phone: 442035146932

Region: Bromley

Nearest station: Beckenham Junction (0.27 miles)

Rated: 3.2/5 on Google.

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• 👎 One customer had a negative experience with Japan Experience, stating that their Osaka Universal Studio tickets were canceled without a valid reason and they struggled to find new tickets. They also mentioned that the company communicated in French even though they were from the UK.
• 👍 Another customer had a positive experience purchasing the Japan rail pass and SIM card. They mentioned that they had trouble with the SIM card due to their phone, but Japan Experience was quick to respond and even offered a refund, which is rare for SIM cards. Eventually, they were able to fix the issue themselves and would use the company again.
• 👍 Someone left getting their Japan rail pass late but found the person on the phone helpful. They were able to pay at lunchtime and pick up their pass in-person that afternoon.
• ✋ Mixed opinions exist about this company due to changes in shipping locations for UK customers. One customer mentioned that they previously had an okay experience with them before COVID, while another warned about shipping from France causing issues with UK customs clearance. The latter also criticized Japan Experience’s lack of responsibility.

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