Jack Wills

Clothing store in Bromley

Address: Unit 209, The Glades Shopping Centre, Bromley BR1 1DN, United Kingdom

Phone: 443439092245

Region: Bromley

Nearest station: Bromley South (0.27 miles)

Rated: 3.9/5 on Google.

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• 👎 Some customers had negative experiences with Jack Wills’ online customer service, mentioning difficulties in communication and feeling like they had to start every conversation from scratch.
• 📞 There is no telephone option for customer support.
• ⚠️ Mixed opinions on the company, with one review noting that it had gone downhill while another mentioned a positive experience.
• 🎒 One customer received a backpack that was smaller than depicted in the photo and had a poor experience dealing with the webchat customer service.
• 😊 The clothes at Jack Wills were generally praised as being lovely, but one customer felt neglected by a staff member who spent most of their time on the phone instead of providing assistance.
• 💁‍♀️ Staff behavior varied: some found them to be rude, while others appreciated their help and guidance.
• ❌ Changing rooms were closed in one instance which led to difficulties in returning items for refunds if they didn’t fit; only credit or exchange options were available.
• ⏰ 🚨 Multiple customers complained about an incessantly ringing alarm in-store, finding it annoying and giving them headaches.
• ✅ There was positive feedback about a helpful and kind store manager named Simone.

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