Iglu.com

Travel agency in Merton

Address: 6th floor, 165 The Broadway, London SW19 1NE, United Kingdom

Phone: 442035539573

Region: Merton

Nearest station: South Wimbledon (0.37 miles)

Rated: 2.2/5 on Google.

Website

• 👍 Some customers had negative experiences with Iglu.com, claiming the company made mistakes and tried to charge excessive fees for ticket changes.
• 👎 Other customers complained about constant emails asking for payment, difficulty in contacting the company, and being cut off during phone calls.
• 💸 One customer mentioned taking Iglu.com to small claims court after waiting over six months for a refund that was promised within 15 days. The customer stated that there was no reaction from the company when informed about the legal action.
• ⏳ Another customer expressed frustration with Iglu.com holding onto their deposit for a cancelled cruise, even though the cruise line had approved the refund.
• ✨ Overall mixed opinions: negative experiences with communication issues, excessive fees, and delays in refunds were highlighted by some customers, but it is important to note that not all reviews were critical.

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