Housing Options

Housing authority in Lewisham

Address: 25 Bournemouth Rd, London SE15 4UJ, United Kingdom

Phone: 442075254140

Region: Lewisham

Nearest station: Peckham Rye (0.12 miles)

Rated: 1.6/5 on Google.

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• 📞 Waiting times on the phone are a major issue for customers, with some waiting over 3 hours per day and others waiting for over 45 minutes.
• 😐 Mixed opinions on the responsiveness of the phone line: some criticize it as unprofessional while others question why there is no answer despite providing a phone number.
• ⌛️ Customers commonly report having to wait for long periods when contacting Housing Options.
• 📞 Staff communication skills are criticized, with some describing their conversations as unprofessional and upsetting.
• 💼 Management is advised to address the excessive waiting times and train staff in effective communication techniques.

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