Hotel Indigo London – Paddington, an IHG Hotel
Hotel in Westminster
Address: 12, To, 20 London St, Tyburnia, London W2 1HL, United Kingdom
Phone: 442077064444
Region: Westminster
Nearest station: Paddington (0.05 miles)
Rated: 4.0/5 on Google.
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About Hotel Indigo London – Paddington, an IHG Hotel
- 👍 The hotel staff are friendly and welcoming.
- 👍 The rooms, although small, are cozy and have all the necessary amenities.
- 🤔 Mixed opinions on cleanliness, with one review mentioning that it was not up to par while another did not mention any issues.
- 😕 One negative experience where the room was described as disgusting with dirty floors and filth. Mold was present, causing asthma issues for one guest.
- 😕 Another negative point is that the booked room turned out to be smaller than expected (full bed instead of a king) and in poor condition (literally falling apart).
- ❌ Poor customer service when dealing with the issue of an unsatisfactory room. The hotel initially refused a refund for the remaining nights after a complaint was made.
- ⚠️ Recommendation to avoid booking at this hotel due to the negative experience mentioned above.
- 👍 On a positive note, one review simply states that this IHG hotel was great without providing further details.
- In summary, while some guests had a pleasant experience at Hotel Indigo London – Paddington, others encountered cleanliness issues and poor customer service. There seems to be varying opinions on these aspects.
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