Holland & Barrett – Richmond

Health food store in Richmond upon Thames

Address: 51/52 George St, Richmond TW9 1HJ, United Kingdom

Phone: 443300582640

Region: Richmond upon Thames

Nearest station: Richmond (0.26 miles)

Rated: 3.6/5 on Google.

Website

• 👓 Uncomfortable staff confrontation: A customer recounts an incident where they were mistaken for a thief and felt embarrassed and humiliated as the staff approached them aggressively.
• 👜 Holding a plastic bag: The middle-aged female staff wearing glasses assumed that the customer had concealed stolen goods in their bag simply because they were holding it near the entrance.
• 🚶‍♂️ Mixed opinions on customer assistance: While some customers around the person in question needed help, it seems that the staff focused solely on approaching them with suspicion, making others view them as a potential thief as well.
• 🛡️ Retail security deterrence method: The behavior of this particular staff member was described as an example of how retailers use immediate confrontation to prevent theft and let potential thieves know they are being watched.
• 💼 Customer’s professional experience: The reviewer mentions working in retail as a security officer for 15 years, stating that this kind of approach is common but believes it was inappropriate in their case since they are not a thief.
• Overall, there seems to be dissatisfaction with the uncomfortable experience involving mistaken identity. However, opinions differ when it comes to how customer assistance should have been prioritized.

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