HM Revenue & Customs

Tax collector’s office in Newham

Address: Jubilee House, 2 Farthingale Walk, London E15 1AW, United Kingdom

Phone: 443002003310

Region: Newham

Nearest station: Stratford (0.02 miles)

Rated: 1.4/5 on Google.

Website

• 👍 Mixed opinions on the call wait times and customer service quality at HM Revenue & Customs:
• – Some reviewers express frustration with long hold times, being hung up on, and inability to reach a human representative.
• – Others share positive experiences of speaking to a representative and getting assistance with their tax-related matters.
• 👎 Concerns raised about the efficiency and effectiveness of HMRC’s operations:
• – Reviewers feel that the organization lacks improvement measures or ownership in addressing customer concerns.
• – The government-run aspect is mentioned as a possible cause for the perceived lack of control over the situation.
• 😠 Complaints about inability to reach a human representative directly:
• – One reviewer found it frustrating that they were redirected to online resources instead of speaking to someone when they needed assistance.
• – Another reviewer believes that there may be very few employees available at HMRC offices, suggesting the issue should be brought to government attention.
• 😡 Anger towards HMRC’s customer service quality and overall experience:
• – Negative experiences include being hung up on by automated systems, ignored website updates leading to unnecessary calls, and receiving threatening letters from employees rather than providing helpful solutions.

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