Clothing store in Brent
Address: 39 Minerva Rd, London NW10 6HJ, United Kingdom
Phone: 442089630502
Region: Brent
Nearest station: North Acton (0.43 miles)
Rated: 4.0/5 on Google.
Opening Times
| Monday: | 10 am–5:30 pm |
| Tuesday: | 10 am–5:30 pm |
| Wednesday: | 10 am–5:30 pm |
| Thursday: | 10 am–5:30 pm |
| Friday: | 10 am–5:30 pm |
| Saturday: | Closed |
| Sunday: | Closed |
About Hearts & Roses London
- 👎 Appalling customer service and poor quality items
- 👎 Pocket started to come away and stitching came undone in lining after wearing less than a dozen times in 2 months
- 📧 Contacted Hearts & Roses London and was initially told to send the coat back for a replacement
- ⌛ Asked to wait until after the new year due to Christmas and postal strikes
- 💔 Informed that they could not accept the faulty item back as it was against their policy, despite previous agreement
- ❓ Conflicting opinions within the company on accepting returns for faulty items
- 😞 Disappointed with lack of resolution for defect in coat wearing it less than a month
- 💼 Overall poor customer service, mixed views on return policy.
Options: Delivery, In-store shopping, Credit cards, Debit cards, Credit cards
User Feedback
There are no reviews yet. Be the first one to write one.