Halifax

Bank in Richmond upon Thames

Address: 18 Broad St, Teddington TW11 8RF, United Kingdom

Phone: 443457203040

Region: Richmond upon Thames

Nearest station: Teddington (0.3 miles)

Rated: 3.1/5 on Google.

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• 💰 One reviewer had a positive experience at a Halifax branch, finding it welcoming and efficient. They were assisted quickly and had their account closed down with funds reclaimed.
• 😕 However, another customer had a different experience, stating that Halifax has low customer satisfaction rankings. They criticized the lack of basic customer care and efficiency at the Teddington branch. They were denied access to their own money without explanation or apology.
• 😞 A third reviewer also complained about poor customer service. They felt ignored while waiting in line as the only cashier was occupied in a discussion with another employee for five minutes. The other employee then stood in the lobby without offering any assistance or apologizing.
• ❓ Mixed opinions on Halifax’s customer service: one positive review vs two negative reviews.
• ⏳ Long wait times and lack of communication seemed to be an issue at least for some customers.
• 🔄 Complaints against Halifax’s managerial staff imply potential training issues or lack of proper protocols in place.
• 🔁 The negative reviewers expressed frustration toward Halifax’s handling of their requests for cash, with one even mentioning changing banks ASAP and filing a formal complaint.

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