H.R. Owen Insurance Services

Insurance company in Kensington and Chelsea

Address: Melton Court, 25-27 Old Brompton Rd, South Kensington, London SW7 3TD, United Kingdom

Phone: 442033728382

Region: Kensington and Chelsea

Nearest station: South Kensington (0.06 miles)

Rated: 2.3/5 on Google.

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• 🤝 The reviewer had been a loyal Bentley customer, but felt disappointed with H.R. Owen Insurance Services.
• 💰 They accused the insurance broker, Matthew Robinson, of charging excessive premiums without giving any explanation.
• 💼 Despite being aware of the customer’s loyalty to Bentley and their recent purchase, Robinson was slow in searching for better prices.
• ❌ The reviewer was unhappy with how Robinson retained full broker fees after cancellation, using a questionable excuse about policy details being unavailable.
• 💸 Eventually, the reviewer easily found a much cheaper insurer on their own.
• 😕 This experience highlighted Robinson’s complacency and lack of proactiveness.
• Summary:
• A loyal Bentley customer expressed disappointment in H.R. Owen Insurance Services. The insurance broker Matthew Robinson charged excessive premiums without explaining why and was slow to find better prices. The reviewer also criticized how full broker fees were retained upon cancellation due to supposed policy detail issues. Ultimately, they found a more affordable insurer independently and felt that this demonstrated Robinson’s lack of proactiveness.

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