Grove & Dean Insurance Services

Insurance broker in Havering

Address: 7 Station Ln, Hornchurch RM12 6JL, United Kingdom

Phone: 441708925059

Region: Havering

Nearest station: Hornchurch (0.46 miles)

Rated: 3.7/5 on Google.

Website

• 👍 Positive review:
• – Happy with the quote obtained through a price comparison site.
• – Had a straightforward and easy insurance set up process.
• – Received assistance over the phone to clarify details, which was helpful.
• 😕 Mixed opinions:
• – The paperwork didn’t arrive by email initially and had to be followed up, but the issue was resolved promptly.
• – Uncertain if insurance can be managed online, as Grove & Dean are brokers rather than insurers.
• 👎 Negative review:
• – Experienced issues when changing vehicles and doing a mid-term adjustment.
• – Policy was renewed without notification before being charged in full.
• – A cancellation was initiated due to an incorrect date, with a demand for an additional £600 for a date change.
• – Dissatisfied with the lack of empathy or assistance from employees when seeking help in this situation.
• Overall, there were positive aspects such as obtaining a good quote and having an easy setup process. However, there were also negative experiences related to paperwork delays and unhelpful customer service when facing challenging situations.

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