Foot Locker

Shoe store in Hammersmith and Fulham

Address: Unit 18, 24 Kings Mall, London W6 0RG, United Kingdom

Phone: 442033079334

Region: Hammersmith and Fulham

Nearest station: Hammersmith (Met.) (0.05 miles)

Rated: 3.0/5 on Google.

Price range: ££

Website

• 👟 Foot Locker customer service was described as disorganized and chaotic, with staff talking over each other and not being aware of what was happening.
• 👟 One customer had a bad experience trying to collect their order in-store. They were initially told the parcel wasn’t there, despite receiving an email stating otherwise. They also had difficulty reaching the store by phone.
• 👟 Another review mentioned that their ordered shoes never arrived at the store, causing them to wait for over two weeks. This resulted in their old shoes breaking and getting blisters.
• 👟 A negative aspect highlighted by one reviewer was that the staff supposedly “mansplained” how to pick up orders and required a full body scanning process, which they found off-putting.
• 👟 A specific employee named Jess received criticism for providing unpleasant, unhelpful service and seemed unwilling to sell products or assist customers. However, it’s worth noting that this opinion may not be shared across all employees at Foot Locker.
• 👟 On a positive note, one customer mentioned that the entire process of collecting their online order at a Foot Locker branch didn’t take long.

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