Foot Locker

Shoe store in Kingston upon Thames

Address: 16-18 Clarence St, Kingston upon Thames KT1 1NX, United Kingdom

Phone: 442085463233

Region: Kingston upon Thames

Nearest station: Kingston (0.18 miles)

Rated: 4.0/5 on Google.

Website

• 👟 Gabriel and Mason provided excellent customer service, helping the customer find different trainers and remaining attentive. Their professionalism elevated the overall shopping experience.
• 👟 Ashvaria was a helpful associate who recommended an alternative pair of shoes when the customer’s choice was not in stock. The Kingston team is praised for their great staff.
• 👟 Lorissa provided outstanding service, going above and beyond to assist the customer, but unfortunately, they didn’t have the desired size in stock.
• 😐 A negative experience is shared where a flawed product was sold and insultingly treated when requesting a refund. The manager even threatened to involve the police. The customer suspects discrimination based on their ethnicity.
• 😐 Mixed opinions on Foot Locker: While some customers received exceptional service and found alternatives they liked, others encountered issues with product quality and unprofessional treatment.
• 💪🏽 Positive reviews highlight exceptional staff members like Gabriel, Mason, Ashvaria, and Lorissa who provide excellent assistance in finding suitable alternatives.
• ⚠️ Cautionary note: Some customers advise conducting thorough quality checks with staff before making purchases at Foot Locker to avoid disappointment with flawed products or incorrect sizing.

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