Fired Earth
Tile store in Wandsworth
Address: 125 Northcote Rd, London SW11 6PS, United Kingdom
Phone: 442079242359
Region: Wandsworth
Nearest station: Clapham Junction (0.6 miles)
Rated: 2.4/5 on Google.
Price range: £
Opening Times
| Monday: | 9:30 AM–5:30 PM |
| Tuesday: | 9:30 AM–5:30 PM |
| Wednesday: | 9:30 AM–5:30 PM |
| Thursday: | 9:30 AM–5:30 PM |
| Friday: | 9:30 AM–5:30 PM |
| Saturday: | 9:30 AM–5:30 PM |
| Sunday: | Closed |
About Fired Earth
- 👥 Mixed opinions on customer service:
- – One customer found the sales people at the shop rude, unhelpful, and defensive.
- – Another customer had a similar experience with an unhelpful and obstructive salesperson, as well as difficulty reaching the main order line.
- 😕 Frustrating experiences:
- – Both customers faced challenges in getting the information they needed and experienced hassle.
- – The second customer even decided to change their design plans and go elsewhere due to their negative experience.
- 👎 Disappointment with company’s customer service:
- – One customer was disappointed with the overall customer service of Fired Earth, considering it a joke.
- – Another tried contacting head office but received no response.
- 💔 Loss of faith in Fired Earth:
- – Both customers expressed a decrease in their estimation of the company based on their negative experiences.
- – However, one of them mentioned that they had previously thought highly of another Fired Earth store.
- ✨ Positive alternative experience:
- – One of the customers ended up placing their order with Mandarin Stone instead and found them brilliant.
- Overall, while there were some mixed opinions about Fired Earth’s customer service, both reviews highlighted frustrations in getting assistance and receiving appropriate information.
Options: Delivery, In-store pick-up, In-store shopping, Wheelchair-accessible car park, Wheelchair-accessible entrance, Credit cards
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