Ernest Jones

Jewelry store in Sutton

Address: Unit 2, Times Square, Sutton SM1 1LF, United Kingdom

Phone: 442086421598

Region: Sutton

Nearest station: Sutton (0.26 miles)

Rated: 3.3/5 on Google.

Price range: ££

Website

• 🙂 Overall, one customer had a mixed experience at the Ernest Jones Sutton branch. Initially, the service from Hannah James was good as she helped them try on rings and purchase one for £599. However, the customer later discovered that Hannah seemed to dislike serving them and even ignored them completely at the train station.
• 😞 This negative interaction left a bad impression on this particular customer, leading them to decide to take their business elsewhere in the future.
• 😃 On the other hand, another reviewer shared that they have had a positive experience with Ernest Jones over many years. They have been buying jewelry from this store for nearly a decade and have always been happy with both quality and price.
• 👍 Additionally, when this particular customer experienced an issue with a broken bracelet within the warranty period, they found the staff to be very friendly and accommodating. They received an exchange without any trouble.
• 💔 It’s unfortunate that there seems to be diverging opinions about customer service at Ernest Jones. While one person encountered rude behavior from an employee like Hannah James, another reviewer had positive interactions with staff members when resolving an issue.

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