Ernest Jones
Jewelry store in Kingston upon Thames
Address: Unit 19, Bentall Centre, Wood St, Kingston upon Thames KT1 1TR, United Kingdom
Phone: 442085496575
Region: Kingston upon Thames
Nearest station: Kingston (0.14 miles)
Rated: 4.3/5 on Google.
Price range: ££
Opening Times
| Monday: | 9:30 AM–6 PM |
| Tuesday: | 9:30 AM–6 PM |
| Wednesday: | 9:30 AM–6 PM |
| Thursday: | 9:30 AM–8 PM |
| Friday: | 9:30 AM–6 PM |
| Saturday: | 9 AM–7 PM |
| Sunday: | 11 AM–5 PM |
About Ernest Jones
- 👍 Sasha, the branch manager at the Kingston branch, provided an exceptional customer experience by adjusting watch straps quickly and without charge.
- 👍 The team at Ernest Jones was friendly and always available to assist customers.
- 👍 Dan went above and beyond to help a customer who had purchased a watch privately but encountered issues with warranty cards. He located the correct cards in-store and even adjusted the bracelet links for a better fit.
- 👎 Diverging perspectives on visiting the store multiple times in Autumn and Winter: one review mentioned being treated courteously without feeling like a burden, while another did not specify if they experienced similar treatment during their visits.
- 😄 Overall, customers praised Ernest Jones for its professional service, care in handling customer matters, and helpful staff members like Sasha and Dan. There were mixed opinions about consistency of treatment during multiple store visits.
Options: Delivery, In-store pick-up, In-store shopping, Wheelchair-accessible entrance, Repair services, LGBTQ+ friendly, Credit cards, Debit cards, Mobile Wallets, Credit cards
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