Enterprise Car & Van Hire – Peckham

Car rental agency in Lewisham

Address: 615-629 Old Kent Rd, London SE15 1JU, United Kingdom

Phone: 442038599519

Region: Lewisham

Nearest station: South Bermondsey (0.29 miles)

Rated: 3.8/5 on Google.

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• 👍 One customer had a negative experience with the service and felt mistreated, as their rented vehicle broke down and there was no immediate replacement. However, they later received a helpful call from Zane who understood their situation, and with the help of manager Harry, they were able to upgrade their car.
• 👎 Another customer had an unpleasant experience when renting a van. They were informed last-minute that the vehicle would be delayed and encountered staff who asked intrusive questions without providing justification. Additionally, despite multiple staff members present, no one seemed knowledgeable or attentive to addressing concerns.
• 💬 Mixed opinions exist regarding the availability of vehicles at the location. One review mentions a lack of cars due to high demand, while another doesn’t mention any issues related to availability.
• 💼 The manager’s efforts in resolving customer complaints were appreciated by one reviewer but not explicitly mentioned in the other review.
• ℹ️ In general, it appears that there may be room for improvement regarding communication and efficiency at this Enterprise Car & Van Hire branch in Peckham. Both positive experiences where customers felt heard and negative experiences where staff seemed uninformed suggest inconsistent quality of service.

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