EE

Cell phone store in Sutton

Address: 156-158 High St, Sutton SM1 1NS, United Kingdom

Phone: 442086615203

Region: Sutton

Nearest station: Sutton (0.37 miles)

Rated: 3.3/5 on Google.

Website

• 👎 One reviewer had a negative experience with the repair service, as their phone was not covered under warranty and they were charged £85 for a sudden dent.
• 👍 Another reviewer was unhappy with the contract options offered by EE when purchasing a phone and felt trapped after being told that checking other providers would negatively impact their credit score.
• 👎 A customer complained about poor quality service while trying to set up an Esim contract, having to spend time on the phone with EE support while being ignored by store staff.
• 💭 Mixed opinions on customer service: one reviewer felt spoken down to and unable to freely ask for help, while another expressed frustration with unhelpful customer care after an in-store purchase.
• 💡 It’s important to carefully check warranties and contract options before making a purchase.
• 💡 Be cautious of certain claims made by salespeople about credit scores and contract terms; do independent research.
• 💡 Customer service experiences at EE can be hit or miss; some have encountered unhelpful or dismissive staff while others received satisfactory assistance.
• In summary, customers have reported negative experiences related to warranties, contracts, and in-store assistance at EE.

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