EE

Telecommunications service provider in Brent

Address: Unit 20, Central, Wembley HA9 7BH, United Kingdom

Phone: 442089032127

Region: Brent

Nearest station: Wembley Central (0.09 miles)

Rated: 3.3/5 on Google.

Website

• 🔒 EE Wembley store has been accused of fraudulent activity with customers’ debit cards, almost resulting in a loss of £2000. The bank intervened and halted the payment.
• 🤥 Mixed opinions about cancellation policies at EE Wembley. One customer claimed they were misled about being able to cancel their Samsung phone purchase within 14 days, while another mentioned the lack of a cancellation policy altogether.
• 💔 Some customers feel that the staff at the store are untruthful and dishonest in their dealings, even including the store manager. One particular case involved misrepresentation of prices for an Apple watch and iPhone, resulting in an unexpected extra charge on the bill.
• 😞 Unsatisfactory customer service was reported by one reviewer whose wife experienced carelessness when trying to obtain a new SIM card after losing her phone. Despite clarifying which number should be transferred, she was given a card with a different number instead.
• In summary: Mixed opinions were shared regarding EE Wembley store’s credibility and transparency. The alarming accusation of attempted fraud by stealing money from a customer’s account raised concerns about security measures at the store.

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