ECCO Westfield

Shoe store in Hammersmith and Fulham

Address: Unit 1114 Ariel Way, London W12 7GD, United Kingdom

Phone: 442087351830

Region: Hammersmith and Fulham

Nearest station: Shepherds Bush Market (0.21 miles)

Rated: 4.0/5 on Google.

Website

• 👟 One customer felt ignored by staff when searching for a comfortable pair of shoes. They were busy discussing displays and layouts instead of assisting customers, making the customer feel unwelcome.
• 👎 The same customer also mentioned that the manager on duty did not give them space to pass, leaving them with a feeling of being unwelcomed.
• 🔄 Another customer had a negative experience with returning a purchase. They were initially told they could only return it in the store they bought it from, but later found out they could return it in any Ecco store. They felt cheated and fooled by the employee at Ecco Westfield.
• 💁‍♀️ On a positive note, Yvonne at Ecco Westfield was highly praised for her knowledge and helpfulness. The customer appreciated her friendly approach and was satisfied with their perfectly fitting shoes.
• 👏 Another review mentioned excellent service from both the staff and manager at Ecco Westfield in Shepherd’s Bush. They received patient assistance when searching for new shoes to replace their old ones.

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