dwell

Furniture store in Kingston upon Thames

Address: Shannon Corner Retail Park, Burlington Rd, London KT3 4RP, United Kingdom

Phone: 443456759090

Region: Kingston upon Thames

Nearest station: Motspur Park (0.37 miles)

Rated: 3.7/5 on Google.

Website

• 👍 Friendly and knowledgeable staff who provided helpful product information and assistance in choosing a dining table
• 👎 Delivery issues with goods not arriving as scheduled and being delivered in a defective condition
• 👍 Positive experience with customer service offering a refund for out-of-stock items
• 👎 Lack of response and assistance when dealing with a faulty dining table, leading to frustration and dissatisfaction
• 👎 Poor customer service communication, including ignoring emails and phone calls for 6 weeks
• 👎 Negative experience with the quality of furniture, specifically an armchair splitting on both arms despite minimal use
• 💔 Mixed opinions about the service received during glass table collection
• In summary, customers had mixed experiences at Dwell. While some appreciated the helpful staff and useful product information, others faced delivery issues, defective items, poor communication from customer service regarding faulty furniture, and disappointing quality. It’s essential to pay attention to refunds for out-of-stock items promptly and thoroughly inspect products upon delivery.

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