Drivalia Car Hire Queensway

Car rental agency in Westminster

Address: Q Park Queensway, 26, Queensway, London W2 3RX, United Kingdom

Phone: 442036576054

Region: Westminster

Nearest station: Bayswater (0.08 miles)

Rated: 3.7/5 on Google.

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• 👎 One customer had a terrible experience with Drivalia, as their rental car blew a tire and they were left stranded on the side of the road for five hours with their young children. Even though they had rental insurance, no assistance was offered when their replacement car also blew a tire.
• 🔀 Mixed opinions about customer service: One customer praised Drivalia as the best rental company in London and felt well taken care of. They specifically appreciated the assistance from Sanj. Another customer also thanked Sanj for his help and mentioned that the booking process was smooth.
• ✈️ Lack of assistance during travel: The dissatisfied customer mentioned that Drivalia did not offer any help to ensure they made it to the airport on time after their second breakdown. Instead, they were told to take a train to the airport.
• 💰 Reimbursement and extra charges issue: The unhappy customer reached out for reimbursement but was ignored by Drivalia. Three weeks later, they were charged an excessive fee for abandoning the car and returning it late, despite claiming it hadn’t been found.

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