Dr R J L Baxter – Albany Practice
Doctor in Hounslow
Address: Brentford Lodge, Boston Manor Rd, Brentford TW8 8DS, United Kingdom
Phone: 442086303838
Region: Hounslow
Nearest station: Brentford (0.06 miles)
Rated: 2.2/5 on Google.
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About Dr R J L Baxter – Albany Practice
- 📞 Phone is rarely answered and when it is, the staff may not be helpful. Complaints about the phone line issue were met with explanations of high call volumes.
- 🏥 Doctors and nurses are highly praised for their expertise and genuine care.
- 💼 Reception staff seem to lack professionalism, as they are often seen chatting instead of answering calls. There appears to be a shortage of reception staff.
- ⏳ Wait times on the phone can exceed 20 minutes, with rushed and unhelpful staff members who display attitude problems.
- 😕 Some long-time patients express disappointment in the deteriorating service quality over time. The departure of previous helpful team members has been noted.
- 😔 Overall management of the practice is criticized, with claims of incompetence from multiple patients: passive-aggressive behavior, lack of interest in patient concerns, and failure to act on referrals have all been reported.
- ✨ Despite these negative experiences, there are positive reviews highlighting amazing doctors, caring nurses, and reception staff who go out of their way to assist patients.
Options: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet, Toilets, Accepts new patients
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