Directline Flights

Travel agency in Richmond upon Thames

Address: 2nd Floor, Nucleus House, 2 Lower Mortlake Rd, Richmond TW9 2JA, United Kingdom

Phone: 442082395020

Region: Richmond upon Thames

Nearest station: Richmond (0.11 miles)

Rated: 3.9/5 on Google.

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• 🎉 Directline Flights receives positive feedback for its responsive and helpful customer service:
• – An OAP had trouble finding their flight details but received a prompt reply within 10 minutes of emailing the company. The staff member, Michell, was friendly and provided all the necessary information.
• – The customer is extremely grateful for the quick resolution and plans to use Directline Flights again in the future.
• ✉️ On the other hand, a frustrated customer expresses their desperation to contact the CEO as they have paid £521 but have not received any flight booking. They mention multiple unhelpful email exchanges with customer services, leading to no response at all.
• 🔄 There is a differing perspective regarding incorrect flight bookings through Directline Flights. One customer noticed that both departures and returns were booked on July 16th instead of July 14th as intended.
• 😊 Overall, it seems that Directline Flights has dedicated and efficient customer service representatives who are capable of resolving customers’ issues promptly. However, there are mixed opinions on communication issues with regards to receiving appropriate information or responses from the company’s support team.

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