Diamantine

Clothing store in Hillingdon

Address: The Charter Building, LONDON UB8 1JG, United Kingdom

Phone: nan

Region: Hillingdon

Nearest station: Uxbridge (0.11 miles)

Rated: 3.7/5 on Google.

👩‍💼 One reviewer had a positive experience with a helpful customer service representative who assisted with order problems.
😕 It’s unclear if the customer service representative was assigned to their specific order or if they are the only staff member handling all orders.
⏰ There was a delay in communication between the customer and the customer service “team” when the representative had days off.
⚠️ The reviewer paid for next day delivery but received their order 7 working days later. They are trying to get a refund for the delivery charge.
🧵 When they received the item, it was faulty with threads out and stitches out. This was disappointing considering the late delivery of their order.
👉 Despite these issues, they are keeping the order as it is not a major problem, but assert that it is important to address these principles regarding late deliveries and faulty items.
😠 Another reviewer had a negative experience where their returned item went missing and encountered terrible service.
⏱️ They ordered an item for next day delivery but received it 7 days later, causing frustration.

Options: Delivery, In-store shopping, Wheelchair-accessible entrance, Credit cards

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