DFS Stratford

Sofa store in Newham

Address: 150-151 Westfield Ave, The St, London E20 1EN, United Kingdom

Phone: 443339999777

Region: Newham

Nearest station: Stratford International (0.27 miles)

Rated: 3.4/5 on Google.

Price range: ££

Website

• 👍 Great selection of sofas, including brands like Grand Designs, Joules, Swoon, French Connection, and Cath Kidson.
• 🚀 The brand has improved significantly from their old boxy fashion sofas.
• 😊 Helpful female staff member who ordered fabric samples and explained waiting times without pressure to buy.
• 🏢 The reviewer had a pleasant experience in the store and appreciated the suggestion to visit a bigger DFS store in Enfield for more options.
• 😞 Negative experience with faulty sofas within a year of purchase.
• ☹️ Only half of the sofa was fixed after repair service. Service manager suggested taking it elsewhere at personal expense.
• 💰 Spent £2,000 on the sofas as a gift for disabled mother but received little acknowledgement from the company.
• ⛔️ Unprofessional voicemail received from store when trying to address issues with fixed interior.
• Mixed opinions:
• – One person had a positive experience while another had a negative one.
• – Differing views on product quality and customer service.
• Overall: While some customers appreciated DFS Stratford’s wide range of sofa options and helpful staff, others faced disappointment with faulty products and unsatisfactory after-sales service.

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