Crossways Post Office
Post office in Croydon
Address: 3, The Forestdale Centre, Featherbed Ln, Croydon CR0 9AS, United Kingdom
Phone: 442086519557
Region: Croydon
Nearest station: Gravel Hill (0.3 miles)
Rated: 1.6/5 on Google.
Opening Times
| Monday: | 6 AM–8 PM |
| Tuesday: | 6 AM–8 PM |
| Wednesday: | 6 AM–8 PM |
| Thursday: | 6 AM–8 PM |
| Friday: | 6 AM–8 PM |
| Saturday: | 6 AM–8 PM |
| Sunday: | 7 AM–8 PM |
About Crossways Post Office
- 👎 Terrible customer service, lost or stole mail without taking responsibility
- 👎 Partner was interrogated about a letter with a bulge and made to pay extra
- 👎 Rude and unhelpful behavior from staff
- 👎 Staff took a break while customers had to wait for service
- 🤷 Mixed opinions on closing time – advertised as open till 8pm but closed earlier
- 👍 Efficient and quick service for smaller packages at the counter (according to CCTV between 14:20-14:30)
- 🤷 Diverging perspectives on the number of packages accepted – staff claimed it would take too long for 15
- Overall, customers express frustration with the Crossways Post Office’s customer service. Some complain about lost or stolen mail, rude behavior, and being charged extra. There were mixed opinions regarding the opening hours being cut short. However, there was also positive feedback on efficient service for smaller packages during a specific time frame captured by CCTV. The acceptance of multiple packages caused conflicting views as some found it problematic while others felt it should not have been an issue.
Options: Wheelchair-accessible car park, Wheelchair-accessible entrance, Debit cards, Mobile Wallets, Credit cards
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