Costa Coffee
Coffee shop in Camden
Address: 96 Finchley Rd, London NW3 5EL, United Kingdom
Phone: 443330035883
Region: Camden
Nearest station: Swiss Cottage (0.06 miles)
Rated: 3.4/5 on Google.
Price range: ££
Opening Times
| Monday: | 11 AM–5 PM |
| Tuesday: | 11 AM–5 PM |
| Wednesday: | 11 AM–5 PM |
| Thursday: | 11 AM–5 PM |
| Friday: | 11 AM–5 PM |
| Saturday: | 10 AM–5 PM |
| Sunday: | 10 AM–5 PM |
About Costa Coffee
- 👍 Polite and attentive staff, such as Samirah, who went above and beyond in customer service.
- ☕ Top-notch coffee.
- ❌ Costa loyalty card scanner not working in one instance, causing inconvenience.
- ⚖️ Mixed opinions on service quality – some found it mediocre and unfriendly, while others had 50/50 experiences.
- 😬 Displeasure with a blonde female staff member who appeared disinterested in her job and rolled her eyes when asked for a different cup.
- 🎂 Birthday cake denied because the location is not an official Costa branch; disappointment expressed.
- ❌ Horrible customer service experience with a 20-minute wait for two coffees despite an empty establishment. Dirty toilet also noted.
- 🍫 Weak hot chocolates lacking chocolate flavor and served tepid. Staff member was sullen.
- Overall summary: Costa Coffee receives praise for friendly staff like Samirah and delicious coffee. However, there are mixed opinions on service quality. Some reviewers encountered issues with the loyalty card scanner and experienced mediocre or unfriendly service. A specific negative encounter involved a staff member’s unprofessional behavior towards a customer’s request.
Options: Outdoor seating, Takeaway, Dine-in, Fast service, Great tea selection, Wheelchair-accessible entrance, Wheelchair-accessible seating, Wheelchair-accessible toilet, Wheelchair-accessible car park, Coffee, Quick bite, Breakfast, Dessert, Seating, Toilets, Casual, Groups, Accepts reservations, Credit cards, NFC mobile payments, Good for kids
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