Costa Coffee
Coffee shop in Brent
Address: Kilburn Station, Shoot-Up Hill, London NW6 7QL, United Kingdom
Phone: nan
Region: Brent
Nearest station: Kilburn (0.0 miles)
Rated: 3.5/5 on Google.
Price range: ££
Opening Times
| Monday: | 6 AM–7 PM |
| Tuesday: | 6 AM–7 PM |
| Wednesday: | 6 AM–7 PM |
| Thursday: | 6 AM–7 PM |
| Friday: | 6 AM–7 PM |
| Saturday: | 6 AM–7 PM |
| Sunday: | 6:30 AM–6:30 PM |
About Costa Coffee
- 👍 Overall, staff at this Costa Coffee location are friendly and provide good service.
- 🚫 However, there are mixed opinions about the staff’s behavior.
- 😊 One customer had a positive experience with a friendly and cute staff member who made a delicious drink.
- 😠 On the other hand, two female staff members were described as very rude and inconsiderate.
- 😡 A particular barista named Arash was mentioned as being rude and indifferent towards customer service.
- 💔 The reviewer felt that the manager was also unhelpful and even drank their coffee in front of them during a complaint.
- 😢 This customer intends to report the incident to Costa Coffee’s head office.
- In addition to these differing perspectives on staff behavior:
- 💁♂️ Some customers highlighted the need for improved latte preparation, requesting proper training for making lattes that are not just flat hot milk poured into espresso cups.
- 📚 Another suggestion was training in customer service and complaints handling.
Options: Delivery, Takeaway, Dine-in, Great tea selection, Wheelchair-accessible entrance, Wheelchair-accessible seating, Wheelchair-accessible toilet, Coffee, Breakfast, Lunch, Dessert, Seating, Toilets, Casual, Credit cards, Debit cards, Mobile Wallets, Credit cards, Good for kids, High chairs
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