Costa Coffee
Coffee shop in Sutton
Address: 15 High St, Cheam, Sutton SM3 8RF, United Kingdom
Phone: 443330035883
Region: Sutton
Nearest station: Cheam (0.15 miles)
Rated: 3.9/5 on Google.
Price range: ££
Opening Times
| Monday: | 6:30 AM–5:30 PM |
| Tuesday: | 6:30 AM–5:30 PM |
| Wednesday: | 6:30 AM–5:30 PM |
| Thursday: | 6:30 AM–5:30 PM |
| Friday: | 6:30 AM–5:30 PM |
| Saturday: | 8 AM–5:30 PM |
| Sunday: | 9 AM–5:30 PM |
About Costa Coffee
- 🌹 Rafaela’s service was polite, friendly, engaging, and proficient. She even complimented the customer on their glasses.
- ☕️ The flat white with an extra caramel shot tasted great.
- 💯 The new Apple and rhubarb cold drink was refreshing.
- 😕 Some drinks were good, others not so much. Prices were high, but the tomato, cheese, and pesto panini was loved despite its price.
- 😷 One friend got sick from a drink they ordered. The toilets lacked soap.
- ⏱️ Service was incredibly slow, with customers in store waiting 15-20 minutes for a coffee. Orders sometimes arrived incorrect.
- 🚫 A significant other of a staff member went behind the counter to make his own drink, against policy.
- ❌ Service levels have declined steeply at this branch. Slow service experienced on multiple visits. Customer was abruptly told to leave before closing time without any warning or explanation.
- Overall: Good customer service from Rafaela and tasty drinks including the flat white with extra caramel shot and new Apple and rhubarb cold drink stood out positively.
Options: Outdoor seating, Delivery, Takeaway, Dine-in, Great tea selection, Wheelchair-accessible entrance, Wheelchair-accessible seating, Wheelchair-accessible toilet, Coffee, Breakfast, Brunch, Lunch, Dessert, Seating, Toilets, Casual, Cosy, Groups, Accepts reservations, Credit cards, Debit cards, NFC mobile payments, Good for kids, High chairs
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