Clarks
Shoe store in Sutton
Address: 8 Wallington Square, Wallington SM6 8RG, United Kingdom
Phone: 442086472295
Region: Sutton
Nearest station: Wallington (0.19 miles)
Rated: 4.1/5 on Google.
Price range: ££
Opening Times
| Monday: | 9 AM–5:30 PM |
| Tuesday: | 9 AM–5:30 PM |
| Wednesday: | 9 AM–5:30 PM |
| Thursday: | 9 AM–5:30 PM |
| Friday: | 9 AM–5:30 PM |
| Saturday: | 9 AM–6 PM |
| Sunday: | 11 AM–4 PM |
About Clarks
- 👟 Busy store with two staff: a young girl and a middle-aged lady
- 🤷 Mixed opinions on customer service:
- – Younger staff apologized for the wait while serving another customer
- – Older staff seemed disinterested, didn’t smile or ask what they wanted
- – Perception of lack of interest due to Asian background
- – Contrast in interaction with a waiting blond customer who received friendlier service
- 🔍 Salesperson measured the son’s feet but was not friendly to him despite being 10 years old
- 😞 Unhappy with the poor customer service experience and suggests better training for staff in that regard
- 💰 Upset about being charged extra (£6) for shoe polish after advertising it as included
- ✨ Disappointed that such incidents still occur despite increasing emphasis on customer service in businesses.
Options: In-store pick-up, In-store shopping, Wheelchair-accessible entrance, Credit cards, Debit cards, Mobile Wallets, Credit cards
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